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FAQs

We love what we do!   We are constantly striving to improve each patient's quality of life and welcome the opportunity to serve you or one of your family members.

  • Making an Appointment

    Q: How do I schedule an appointment for my child?

    A: You are welcome to call 704-746-9698 any time to schedule an evaluation for your child.   We ask for some general information from you about your child.  If your child has not been referred by their physician, we will be happy to contact the doctor's office to  request a signed order for evaluation and treatment. If your child has been referred to our office by their physician, that office will fax or email us the referral information including a prescription that includes diagnosis codes. We will promptly call you to schedule the appointment, or, of course, you are always welcome to call us.

    Q: How long does it take to get an appointment after my child has been referred?

    A: We usually call to schedule your child's appointment within 24 hours after receiving a referral from your child's doctor.  After we receive the referral here in our office, we verify your insurance and call to schedule an appointment time which is mutually convenient for you and for one of our therapists.  We can typically schedule an appointment for evaluation within one to two weeks of this initial contact and are pleased to say that we do not have a waiting list for therapy.

    Q: How do I schedule an appointment for an adult?

    A: If an adult needs a  speech therapy evaluation at one of the hospital outpatient facilities we serve, you can call our main office number, 704-746-9698, and follow the prompts. You can also call directly to Lake Norman Physical Rehabilitation at  704-660-4470 or to Davis Physical Rehabilitation at 704-838-7620.

  • Insurance Coverage

    Q: Do you file all types of insurance?

    A: We do file all types of insurance.   We call and verify your benefits prior to your first appointment and let you know the results of the conversations we have with your insurance company.

    Q: How will I know if my insurance pays for Speech Therapy?

    A: We will call and verify your benefits prior to your first appointment.  The information we verify with your insurance includes copays, coinsurance, deductible amounts, visit limits, and whether pre-certification is needed for our services?

    Q: What types of insurance do you participate with?

    A: In the pediatrics portion of  our practice, we are currently credentialed with AETNA, MedCost, Medicaid, United Healthcare & Healthgram.   We are in process to be credentialed with BCBS. Adult patients, hrough the hospitals' outpatient rehabilitation centers, can also utilize a wide variety of insurance plans, including Medicare, to support payment of therapy services.

  • Evaluations

    Q: What should I expect from an evaluation?

    A: Evaluations are scheduled for one hour and generally include the gathering of case history, along with administration of formal and informal assessment measures. Results of the evaluation are discussed, and recommendations made regarding the need for initiation of therapy and the direction that treatment will take. Upon request as indicated on your release form, the results are shared with doctors, educators, and other allied health professionals.

    Q: What types of evaluations do you provide?

    A: We evaluate all aspects of cognition, communication and swallowing, including such areas as memory, articulation, vocabulary and concept development, auditory processing and feeding difficulties, to name a few.

  • Therapy

    Q: How is therapy provided?

    A: Our speech-language pathologists develop an individualized plan of care tailored to each patient's needs. For individuals with little or no speech capability, speech-language pathologists may train the patient in augmentative or alternative communication methods, including  speech-generating devices and sign language. They also teach patients how to make speech sounds, improve their voices, or increase their language skills, including those used in reading and writing, to communicate more effectively. They also teach individuals how to accept  and tolerate foods, and to strengthen muscles or use compensatory strategies to swallow safely and efficiently. Speech-language pathologists help patients develop, or recover, effective communication and swallowing skills so patients can fulfill their educational, vocational, and social roles.

    Speech-language pathologists keep records on the initial evaluation, progress, and discharge of clients. This helps pinpoint problems, track client progress, and justify the cost of treatment when applying for reimbursement. They counsel individuals and their families concerning communication disorders  and how to cope with the stress and misunderstanding that often accompany them. They also work with family members to recognize and change behavior patterns that impede communication and treatment and show them communication-enhancing techniques to use at home.

    In our clinic therapy sessions are individual, meaning one-on-one with patient and speech therapist. Each therapist has their own treatment room, so that therapy can be conducted in an environment that optimizes attention to task, concentration and patient privacy.

    Citation

    "Career Guide: Speech-Language Pathologist". AllHealthcare.com Accessed May 07, 2018

    http://allhealthcare.monster.com/training/articles/3047-career-guide-speech-language-pathologist

  • Privacy Policy

    Q: What is your privacy policy?

    A: Thank you for visiting our website, Pam Manser & Associates Speech Therapy, located at www.manserspeechtherapy.com and for your interest in our practice. We deeply respect the privacy of our patients, clients, and visitors. We take the issue of privacy very seriously. Our privacy policy is applicable to both your online activities as a visitor and as a patient in our office. We rigorously adhere to HIPAA privacy standards.

    Website Privacy

    As you visit our website, we monitor and compile data such as the number of visitors we've had and browser preferences. Please note that this data does not identify you personally.

    Our site may be linked to other websites on the internet which are not under our control. Please note that such links do not imply or constitute an endorsement by Pam Manser & Associates Speech Therapy. We provide these web links as a resource for your browsing convenience and recommend that you review other sites' terms of use and privacy policies.

    Clinic Privacy

    We are required by law to keep your health information and records safe and to give you a copy of our privacy policy.

    This information may include:

    • Notes from your doctor, teacher or other healthcare provider
    • Medical history
    • Test results
    • Treatment notes
    • Insurance information
  • Speech Pathologists

    Q: What is a Speech-Language Pathologist?

    A: Speech-language pathologists (SLPs), also known as speech therapists, are involved in the assessment, diagnosis, treatment as well as prevention of disorders related to speech, language, cognition, voice, feeding, swallowing, and fluency. Speech-language pathology requires a master's degree. All of our SLPs are certified or are in the process of doing so by the American Speech-Language-Hearing Association (ASHA).

    Q: Who does a Speech Language Pathologist serve?

    A:  Speech-language pathologists work with:

    1. patients who cannot produce speech sounds or cannot produce them intelligibly.
    2. those with speech rhythm and fluency problems, such as stuttering.
    3. those with voice disorders, such as inappropriate pitch or harsh voice.
    4. those with problems understanding or producing language.
    5. those who wish to improve their communication skills by modifying an accent.
    6. those with cognitive impairments, such as attention, memory, and problem-solving disorders.
    7. those who have feeding or swallowing difficulties.

    Q: Why might someone have problems with speech, language or swallowing?

    A: Speech, language, and swallowing difficulties can result from a variety of causes including stroke, brain injury or deterioration, developmental delays or disorders, learning disabilities, cerebral palsy, cleft palate, voice pathology, mental retardation, hearing loss, or emotional problems. Problems can be congenital, developmental, or acquired.

    Our SLPs have at their disposal a variety of tools and assessment methods, including standardized tests, to analyze and diagnose the nature and extent of impairments.

Pam Manser & Associates Speech Therapy. © 2017 | ManserSpeechTherapy.com | PRIVACY POLICY

249 Williamson Road
Suite 102
Mooresville, NC 28117
Tel (704) 746-9698
Fax (704) 662-3304
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Pam Manser & Associates Speech Therapy. © 2017 ManserSpeechTherapy.com | PRIVACY POLICY

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Pam Manser & Associates Speech Therapy. © 2017 ManserSpeechTherapy.com | PRIVACY POLICY