Frequently Asked Questions
Making an Appointment
How do I schedule an appointment for my child?
You are welcome to call 704-746-9698 any time to schedule an evaluation for your child. We ask for some general information from you about your child. If your child has not been referred by their physician, we will be happy to contact the doctor's office to request a signed order for evaluation and treatment. If your child has been referred to our office by their physician, that office will fax or email us the referral information including a prescription that includes diagnosis codes. We will promptly call you to schedule the appointment, or, of course, you are always welcome to call us.
Do you accept adults and how do I schedule an appointment?
Yes! We do accept commercially insured and private pay adults in our Denver clinic only. If you cannot get to the Denver clinic you can be seen in one of our two affiliated outpaient clinics - Lake Norman Rehabilitation or Davis Rehabilitation. We are in the process of being credentialed by Medicare, so that we can open that option up to our Denver Clinic patients.
How long does it take to get an appointment after my child has been referred?
We will have one of our front desk assistants reach out to you within 24-48 hours from the time the referral coordinator receives all the requested documentation from your child's doctor to schedule an evaluation. After we receive the referral here in our office, we verify your insurance and call to schedule an appointment time which is mutually convenient for you and for one of our therapists. We can typically schedule an appointment for evaluation within one to two weeks of this initial contact and are pleased to say that we do not have a waiting list for therapy.
Do you file all types of insurance?
How will I know if my insurance pays for therapy?
What types of insurance do you participate with?
We currently accept the following insurances
BCBS (not horizon)
United Health Care
Do you accept private pay?
Can you see Medicaid Adults?
Why is private pay required for pediatric speech therapy?
Insurance companies routinely deny coverage and benefits for pediatric speech therapy services. Therefore, in an effort to provide excellent therapy at a reasonable cost, we have adopted a private pay policy. However, we support you in filing a claim with your insurance company.
What should I expect from an evaluation?
What types of evaluations do you provide?
How is therapy provided?
Can you provide in-home or in-school therapy?
We are sorry. but we do not offer in home or in school therapy, but we can offer Teletherapy, if after the initial evaluation the therapist feels it is suitable for your child.
Notes from your doctor, teacher or other healthcare provider
What is a Speech-Language Pathologist?
Speech-language pathologists (SLPs), also known as speech therapists, are involved in the assessment, diagnosis, treatment as well as prevention of disorders related to speech, language, cognition, voice, feeding, swallowing, and fluency. Speech-language pathology requires a master's degree. All of our SLPs are certified or are in the process of doing so by the American Speech-Language-Hearing Association (ASHA).
Who does a Speech Language Pathologist serve?
Speech-language pathologists work with:
patients who cannot produce speech sounds or cannot produce them intelligibly.
those with speech rhythm and fluency problems, such as stuttering.
those with voice disorders, such as inappropriate pitch or harsh voice.
those with problems understanding or producing language.
those who wish to improve their communication skills by modifying an accent.
those with cognitive impairments, such as attention, memory, and problem-solving disorders.
those who have feeding or swallowing difficulties.
Why might someone have problems with speech, language or swallowing?
Speech, language, and swallowing difficulties can result from a variety of causes including stroke, brain injury or deterioration, developmental delays or disorders, learning disabilities, cerebral palsy, cleft palate, voice pathology, mental retardation, hearing loss, or emotional problems. Problems can be congenital, developmental, or acquired.
What is an Occupational Therapist?
Occupational therapy practitioners promote independence in both occupations and activities that are meaningful to their patients through a habilitative or rehabilitative process.
Who does an Occupational Therapist serve?
Occupational therapists work with children and adolescents, their families and caregivers, teachers and outside agencies.
What areas of interventions do Occupational Therapists provide?
The occupational therapist can work on services and interventions with children who have develomental delays, or who may have had a serious illness or injury, to provide medically based or rehabilitative services which are developmentally appropriate. These services can emphasize physical skills to improve:
- Adaptive skills and/or equipment
- Environmental adaptations
Occupational therapists are also trained in psychosocial and mental health conditions that help address a child’s emotional and behavioral needs as they relate to their everyday life across all environments. These strategies may include:
- Dealing with frustration
- Calming strategies to help defuse escalated behaviors
- Managing impulsivity
- Defusing anger
Additional techniques and interventions that our therapists are trained in include:
- Advanced Therapeutic Listening providers
- Feeding therapy
- Myofascial Release
- Visual-Vestibular Rehabilitation
- Craniosacral Therapy