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Frequently Asked Questions

Below is list of frequently asked questions (FAQs) regarding speech therapy and occupational therapy, making appointments, insurance coverage, privacy policy, and more. If you have a specific question that is not listed below, please feel free to contact us. We will be happy to answer your question(s)!

  • How do I schedule an appointment for my child?
    You are welcome to call 704-746-9698 any time to schedule an evaluation for your child. We ask for some general information from you about your child. If your child has not been referred by their physician, we will be happy to contact the doctor's office to request a signed order for evaluation and treatment. If your child has been referred to our office by their physician, that office will fax or email us the referral information including a prescription that includes diagnosis codes. We will promptly call you to schedule the appointment, or, of course, you are always welcome to call us.
  • Do you accept adults and how do I schedule an appointment?
    Yes! We do accept commercially insured and private pay adults in our Denver clinic only. If you cannot get to the Denver clinic you can be seen in one of our two affiliated outpaient clinics - Lake Norman Rehabilitation or Davis Rehabilitation. We are in the process of being credentialed by Medicare, so that we can open that option up to our Denver Clinic patients. Please call our office at (704) 746-9698 and follow the prompts for scheduling therapy at our Denver office or at on of our affiliated hospitals.
  • How long does it take to get an appointment after my child has been referred?
    We will have one of our front desk assistants reach out to you within 24-48 hours from the time the referral coordinator receives all the requested documentation from your child's doctor to schedule an evaluation. After we receive the referral here in our office, we verify your insurance and call to schedule an appointment time which is mutually convenient for you and for one of our therapists. We can typically schedule an appointment for evaluation within one to two weeks of this initial contact and are pleased to say that we do not have a waiting list for therapy.
  • Do you file all types of insurance?
    Yes, we do contract with many insurance companies including Medicare and Medicaid, for pediatric occupational therapy, pediatric feeding therapy, and all adult therapies. However, our pediatric speech and/or language sessions are billed as private pay. We call and verify your benefits prior to your first appointment and let you know the results of the conversations we have with your insurance company. We also highly recommend that you communicate directly with your insurance company to confirm benefits.
  • How will I know if my insurance pays for therapy?
    We will call and verify your benefits prior to your first appointment. The information we verify with your insurance includes copays, coinsurance, deductible amounts, visit limits, and whether pre-certification is needed for our services.
  • What types of insurance do you participate with?
    We currently accept the following insurances BCBS (not horizon) Traditional Medicaid Medicaid Managed Care Amerihealth Caritas UHC Managed Care Wellcare Healthy Blue Carolina Complete UMR United Health Care Tricare/Humana Cigna Medcost
  • Do you accept private pay?
    Yes we accept private pay, except for Medicare-eligible adults. For private pay patients we do still require a referral, demographic sheet, order and medical records from the physician. Please feel free to contact our office for private pay rates.
  • Can you see Medicaid Adults?
    Our contract with Medicaid allows us to see a Medicaid patient up to 21 years of age.
  • What should I expect from an evaluation?
    Evaluations are scheduled for one hour and generally include the gathering of case history, along with administration of formal and informal assessment measures. Results of the evaluation are discussed, and recommendations made regarding the need for initiation of therapy and the direction that treatment will take. Upon request as indicated on your release form, the results are shared with doctors, educators, and other allied health professionals.
  • What types of evaluations do you provide?
    We evaluate all aspects of cognition, communication and swallowing, including such areas as memory, articulation, vocabulary and concept development, auditory processing and feeding difficulties, to name a few.
  • How is therapy provided?
    Our speech-language pathologists develop an individualized plan of care tailored to each patient's needs. For individuals with little or no speech capability, speech-language pathologists may train the patient in augmentative or alternative communication methods, including speech-generating devices and sign language. They also teach patients how to make speech sounds, improve their voices, or increase their language skills, including those used in reading and writing, to communicate more effectively. They also teach individuals how to accept and tolerate foods, and to strengthen muscles or use compensatory strategies to swallow safely and efficiently. Speech-language pathologists help patients develop, or recover, effective communication and swallowing skills so patients can fulfill their educational, vocational, and social roles. Speech-language pathologists keep records on the initial evaluation, progress, and discharge of clients. This helps pinpoint problems, track client progress, and justify the cost of treatment when applying for reimbursement. They counsel individuals and their families concerning communication disorders and how to cope with the stress and misunderstanding that often accompany them. They also work with family members to recognize and change behavior patterns that impede communication and treatment and show them communication-enhancing techniques to use at home. In our clinic therapy sessions are individual, meaning one-on-one with patient and speech therapist. Each therapist has their own treatment room, so that therapy can be conducted in an environment that optimizes attention to task, concentration and patient privacy. Citation "Career Guide: Speech-Language Pathologist". Accessed May 07, 2018
  • Can you provide in-home or in-school therapy?
    We are sorry. but we do not offer in home or in school therapy, but we can offer Teletherapy, if after the initial evaluation the therapist feels it is suitable for your child.
  • What is your privacy policy?
    Thank you for visiting our website, Pam Manser & Associates Speech Therapy, located at and for your interest in our practice. We deeply respect the privacy of our patients, clients, and visitors. We take the issue of privacy very seriously. Our privacy policy is applicable to both your online activities as a visitor and as a patient in our office. We rigorously adhere to HIPAA privacy standards. Click here for our HIPAA Policy. Website Privacy As you visit our website, we monitor and compile data such as the number of visitors we've had and browser preferences. Please note that this data does not identify you personally. Our site may be linked to other websites on the internet which are not under our control. Please note that such links do not imply or constitute an endorsement by Pam Manser & Associates Speech Therapy. We provide these web links as a resource for your browsing convenience and recommend that you review other sites' terms of use and privacy policies. Clinic Privacy We are required by law to keep your health information and records safe and to give you a copy of our privacy policy. This information may include: Notes from your doctor, teacher or other healthcare provider Medical history Test results Treatment notes Insurance information
  • What is a Speech-Language Pathologist?
    Speech-language pathologists (SLPs), also known as speech therapists, are involved in the assessment, diagnosis, treatment as well as prevention of disorders related to speech, language, cognition, voice, feeding, swallowing, and fluency. Speech-language pathology requires a master's degree. All of our SLPs are certified or are in the process of doing so by the American Speech-Language-Hearing Association (ASHA).
  • Who does a Speech Language Pathologist serve?
    Speech-language pathologists work with: patients who cannot produce speech sounds or cannot produce them intelligibly. those with speech rhythm and fluency problems, such as stuttering. those with voice disorders, such as inappropriate pitch or harsh voice. those with problems understanding or producing language. those who wish to improve their communication skills by modifying an accent. those with cognitive impairments, such as attention, memory, and problem-solving disorders. those who have feeding or swallowing difficulties.
  • Why might someone have problems with speech, language or swallowing?"
    Speech, language, and swallowing difficulties can result from a variety of causes including stroke, brain injury or deterioration, developmental delays or disorders, learning disabilities, cerebral palsy, cleft palate, voice pathology, mental retardation, hearing loss, or emotional problems. Problems can be congenital, developmental, or acquired. Our SLPs have at their disposal a variety of tools and assessment methods, including standardized tests, to analyze and diagnose the nature and extent of impairments.
  • What is an Occupational Therapist?
    Occupational therapy practitioners promote independence in both occupations and activities that are meaningful to their patients through a habilitative or rehabilitative process.
  • Who does an Occupational Therapist serve?
    Occupational therapists work with children and adolescents, their families and caregivers, teachers and outside agencies.
  • What areas of interventions do Occupational Therapists provide?
    The occupational therapist can work on services and interventions with children who have develomental delays, or who may have had a serious illness or injury, to provide medically based or rehabilitative services which are developmentally appropriate. These services can emphasize physical skills to improve: Movement Strength Coordination Adaptive skills and/or equipment Environmental adaptations Occupational therapists are also trained in psychosocial and mental health conditions that help address a child’s emotional and behavioral needs as they relate to their everyday life across all environments. These strategies may include: Dealing with frustration Calming strategies to help defuse escalated behaviors Managing impulsivity Defusing anger Additional techniques and interventions that our therapists are trained in include: Advanced Therapeutic Listening providers Feeding therapy Myofascial Release Visual-Vestibular Rehabilitation Craniosacral Therapy
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