FAQs

Scheduling a Therapy EvaluationScheduling a therapy evaluation for your child is a simple process. To get started, please contact our Referral Coordinator, Rosemarie, at 704-746-9698, extension 2006. If you reach voicemail, please leave a message, and your call will be returned as promptly as possible.During your conversation, Rosemarie will gather some general information about your child and discuss your insurance coverage, including any primary and secondary insurance plans, so we can verify your therapy benefits and eligibility before scheduling an appointment.As a participating provider with many insurance plans, our referral process begins with a physician order for therapy services. If your child's physician is referring them for therapy, the physician's office should fax the referral, along with a signed physician order or prescription that includes the appropriate diagnosis codes, to 704-662-3304. Once we receive the referral, our team will review the information and contact you promptly to discuss appointment availability and scheduling.Our goal is to make the referral and scheduling process as smooth and stress-free as possible while ensuring all medical and insurance requirements are completed before your child's first visit.Our Contact InformationReferral Coordinator: RosemariePhone: 704-746-9698, Ext. 2006Fax: 704-662-3304

We are pleased to offer therapy services for adults at our Stanley clinic. We accept Medicare, Blue Medicare, most commercial insurance plans, and private pay patients at this location.If traveling to our Stanley clinic is not convenient, adult therapy services are also available through one of our providers at Duke Health Lake Norman Hospital Physical Rehabilitation in Mooresville.To begin the referral process or learn more about scheduling, please contact our Referral Coordinator, Rosemarie, at 704-746-9698, ext. 2006. She will be happy to answer your questions and explain the referral process.If you prefer to schedule directly with Duke Health Lake Norman Hospital Physical Rehabilitation in Mooresville, you may also call our main number, 704-746-9698, and follow the prompts to reach the therapy scheduling department.

Once our Referral Coordinator, Rosemarie, receives all required referral documentation from your child's physician, she will verify your insurance benefits, create your child's record in our electronic medical record (EMR) system, and notify our scheduling team that your child is ready to be scheduled.One of our Patient Support Representatives will then contact you to arrange an evaluation appointment at a date and time that is convenient for both your family and one of our therapists.In most cases, we are able to schedule an initial evaluation within one to two weeks after all required referral documentation has been received and processed. Appointment availability may vary based on therapist's availability, your scheduling preferences, and the type of therapy services requested.If you have questions about the status of your referral or scheduling, please contact our Referral Coordinator, Rosemarie, at 704-746-9698, ext. 2006.